Following Up

The work doesn’t end when you install the toilets. That’s when it begins.

Since deploying our toilets in November, we’ve been working closely with our friends at SOIL to refine the collection service, to make it faster, more convenient, and more enjoyable for our customers and our staff alike. We’ve put a lot of work into building our next generation of re.source tracking tools, too.

We think that the household toilet team has done a fantastic job in the past few months at delivering effective sanitation to our customers in Shada, but it doesn’t actually matter what we think. What matters is what our customers and their neighbors think, and what kind of impact we are delivering for them.

For the next few weeks, we will be going beyond our routine check-ups to re-examine everything we have done, interviewing customers and residents and staff, poring over operations data, and looking at our books to understand how we are doing.


SOIL’s Erinold, Josiane from KOSS in Shada, and re.source Operations Manager Rachel Sklar regroup and compare notes during a check-up of the household toilets

The goal is to get an early sense of what seems to be working, and what could be improved. We’ll make changes, and then we’ll learn from those too. It is through this continuous follow-up that we hope to build and improve our model into one that constantly improves sanitation for millions of people around the world.


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